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August 15, 2012


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I've experienced the Service Recovery Paradox numerous times. I remember one time a waiter dumped a tray of drinks on my husband and my friend's husband. The manager apologized profusely and comped our whole meal. We felt great about it (especially we two women, who remained dry throughout).

This linkage fun was a real home run.

More ghostsigns here: http://www.ghostsigns.co.uk

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